Frequently Asked Questions


What is a Merchant Account?

A merchant/business account is a holding account for business people where information about payment transactions is collected.

When to Contact Customer service

Our customer service is available 24/7. No matter the time Zitopay customer service is there to answer you.

Maximum Transaction Amount

Once you get a merchant account, there is no limit to the number of transactions that can be done.

Who can use Zitotpay?

Everyone is eligible to use Zitopay. Individuals, freelancers, small startups, and companies both registered and unregistered can use Zitopay.

How to give Feedback

To give feedback about Zitopay, visit our contact page to leave your feedback.

How secure is Zitopay?

We use state-of-the-art bank-grade security and Machine AI to provide peace of mind when collecting payments.

How often are payouts?

Payouts are done Weekly and Monthly, through Zitocard or Bank Account.

Do you have plugins?

Yes. We have built Plugins and Modules for easy integration. Woocommerce, Easy Digital Downloads, Joomla, Drupal, PrestaShop, and even for Perfex CRM.

Is Zitopay licensed & registered?

Yes. Zitopay is a product of Zito Financial company registered in the Commercial Register of the Republic of Cameroon with Taxpayer No. M071812714378N, with legal address at Barombi Kang Kumba, South West Cameroon.

What documents do I need for KYC?

For individuals
National ID card/Passport, Taxpayers card, Location plan, and passport size photo.
For Business/Organisations
All Legal documents, Managers ID, and Non-indebtedness for companies

Does my customers pay additional fees?

With Zitopay, it is possible to configure the payment of fees by the end customer or by the merchant. At Zitopay, and by default, the costs are borne by the merchant.

What is Zitopay?

Zitopay is an online payment system, that gives it’s users (Individuals or businesses) access to all local payment methods in Cameroon (Mobile Money and Credit Cards), through Simple API, Mobile App, Scan n Pay QR Code, Payments Links and more.

Was this article helpful?

Related Articles